Confirmed Service Customer
We���ve had two bad experiences since we���ve bought our Buick 2024 Envista 1.2L L3 TURBO Sport Touring. On two occasions we have retired to resolve a camera error issue. First time was basically blown off after the shop had had a recent fire, so that didn���t get fixed at the time as well as we had received a letter of a recall was told no need for concern nothing done. Second time made an appt for oil change, mentioned the recall & the camera error���. First was told recall fix would probably fix issue���.Then when picking was told after checking no codes nor issues found with camera���..Less two hours from leaving shop when get again ���Service Front Camera���. As soon it appeared I took a picture sent it to Jossue Jimenez as instructed���.its been since Friday still no response/resolutions. I pretty confident I have his right ph # since he keeps sent the following msg���Just fix my problem please and thank you. Raul Raul , We are following up to make sure that you are completely satisfied with your recent visit. If you have any questions or concerns please contact me at this number. Thank you, Jossue Jimenez Buick GMC Beaverton Text STOP to opt-out. --Buick GMC Beaverton
Raul B.
HILLSBORO,
OR
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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