Confirmed Service Customer
I got an email in early December that there was still a recall on the airbag on my GMC Acadia. I've tried to get this fixed before but the parts are never available. I called to make an appointment for this specific recall and was given an appointment for January 6th. When I got there, I waited for 30 minutes and then I was told by customer service that the part wasn't available. Why in the world did I drive all the way out there to get this fixed if the part wasn't in? They knew why I was coming. I confirmed my appointment via text and email. It's so frustrating. Plus, every time I come in I give them my cell number. And, every time they come into the waiting room they ask for my husband. He didn't drop it off, I did. It's not that hard. They wrote down my phone number. They could have written my name down and made the smallest of effort to call my name and not my husband's. It was a frustrating experience all around.
Kenneth L.
PORTLAND,
OR
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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