A Customer From PORTLAND, OR Gave a 1.8 Star Rating On Their 2010 GMC Yukon XL Service Experience

I understand that you are understaffed. But you had my car for three weeks. I never received an estimate for the front differential after requesting one the first week. I never heard back from you that you were unable to fix the problem after completing the work that you thought would fix the problem. I called twice before picking up my car to see if it was finished or still being worked on. The person I spoke with (not the service person assigned to the job because he was off that day) thought I had already picked up the car. And he could not tell me what service had been completed. Because I never heard back from anyone after a couple days, I decided to go pick up my car. I paid for the service which did not fix the problem. You need to hire more people so that one human isn't doing the job of 5 people. I think, if he hadn't been so overwhelmed, he would have been able to get me the estimate for the other work, tell me the two things you did to fix the problem, didn't work, and let me know that you messed up the brake job and that you needed to keep the car for longer to fix it. But none of this happened and now I have spent over $1300 and lots of time and still need to find a place to have my car serviced to fix the original problems. I would never recommend Buick/GMC of Beaverton to anyone. The communication is non-existent and the service is the worst.