Confirmed Service Customer
I want to start off by saying Jossue has been great at the front desk. I've been taking my GMC here for the last 2 years for oil changes and he's always been great to interact with. I found out yesterday after my service was finished that the oil change has gone up from $83 to $116. I reached out to ask why the price jumped so much compared to my last oil change and was told that the "price has gone up like everything else". I understand having to raise prices but this seemed excessive and caught me off guard as I didn't realize until after the service was complete. It would be helpful to have some heads up as to what the prices are going to be before the service, especially after a price increase. I'm disappointed because I did feel good about bringing my vehicle here for services but can't justify it any longer given the cost will be $116 for a standard oil change. I'm not trying to bash your business on google or yelp. I was just hoping to respond directly so you can take some of this feedback to improve in the future.
Zach G.
BEAVERTON,
OR
Business Response
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
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